Effective Date: May 1, 2025

At Homewatch Caregivers, your privacy is our priority. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or submit inquiries about our in-home care services.

1. What Information We Collect

When you visit our website or submit a contact form, we may collect:

• Name
  Phone number
  Email address
  Address or ZIP code
  Type of care or service interest
  Communication preferences
  IP address, browser/device information, and interaction history via cookies and web tracking tools

2. How We Use Your Information

We use your information to:

• Respond to inquiries and schedule in-home care assessments
• Send appointment reminders and service updates
• Communicate via email and SMS regarding your inquiry
• Improve the quality and effectiveness of our website and advertising campaigns
• Track engagement and optimize user experience through cookies and analytics

3. SMS & Email Communication (A2P 10DLC Compliance)

By providing your contact information, you consent to receive messages from Homewatch Caregivers via email and SMS.

You may receive appointment reminders, service updates, or promotional offers.

SMS Opt-Out: To stop receiving text messages, reply “STOP” at any time.

Unsubscribe: Click the “unsubscribe” link at the bottom of any email.

We do not share or sell your SMS opt-in data or contact details. Your information is used solely for direct communication between you and Homewatch Caregivers or trusted vendors acting on our behalf under confidentiality agreements.

4. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to:
Understand visitor behavior

Improve site performance

Tailor advertising and remarketing efforts

You may modify your browser settings to manage cookie use.

5. Data Security Practices

We employ industry-standard measures to protect your information, including:

• Secure encryption protocols
• Access controls and password protection
• Use of reputable CRM and messaging platforms

Only authorized personnel have access to your data.

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Update or correct your information
• Withdraw your consent and unsubscribe at any time
• Request deletion of your information from our systems

To make a request, please contact us at the information below.

7. Data Sharing

We do not sell, rent, or trade your personal or contact information. Your data may only be shared with secure third-party services (e.g., CRM, email/SMS tools) for the purpose of communication or scheduling, under strict confidentiality.

8. Contact Us

If you have questions or privacy-related concerns, please contact:

Ace Northshore Homecare Inc.
dba Homewatch Caregivers North Shore
900 Skokie Blvd #126
Northbrook, IL 60062
info at homewatch north shore dot com